Refund policy

The 30-Night Cool Sleep Trial

We want you sleeping cooler — actually, measurably, in your own bed. That's why every Lunaveila order comes with a 30-Night Cool Sleep Trial: sleep in it for up to 30 nights from the day it's delivered. If you're not waking up cooler and drier, we'll make it right with an exchange or a refund. Yes, even if you've worn and washed it — that's the whole point of a trial.

Size exchanges — free.

Wrong size? We'd rather swap it than have you fold it into a drawer. Email us at support@lunaveila.com  with your order number and the size you need, and we'll arrange a free exchange.

Refunds.

To request a refund within the trial period, email support@lunaveila.com with your order number and a short note on what didn't work (it genuinely helps us improve). Our team will send you simple instructions — in many cases we can resolve it without you shipping anything back. Approved refunds are issued to your original payment method within 5–10 business days of approval.

Damaged or defective items.

If your order arrives damaged or defective, email us a photo within 14 days of delivery and we'll send a replacement or issue a full refund — no return needed.

A few fair-play notes.

The trial covers up to 3 items per household per order. Items must be from lunaveila.com (we can't accept returns for products bought elsewhere). Bundle discounts are recalculated if part of a bundle is refunded. This policy doesn't limit any rights you have under applicable consumer law.

Questions?  support@lunaveila.com — we answer fast, usually within one business day.